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Testimonials

 

As a first time seller I was understandably nervous about the selling processes involved and, with many things, I did not know what to expect.  I had met with some of the local agents and while most of them seemed capable and professional, I did not get the distinct feeling they had my best interests at heart. I ultimately chose Tim Altass Real estate because it is Jenman endorsed agency, which gave me the peace of mind that I was dealing with a reputable and ethical organisation.

 Peter Watson was assigned to manage the sale of my property and I soon came to appreciate Peter’s professionalism and pleasant manner. Peter’s communication was clear and he comprehensively explained all the relevant issues and processes involved in selling my property.  He provided honest feedback and advice and did not try to sugar coat everything or evade the tough questions which I have found, from experience, many agents try to do. Most importantly, I felt no pressure from Peter to make any uncomfortable decisions.  Instead, he carefully evaluated the options, pros and cons of every decision and balanced them against my expectations and needs.

 The marketing strategy used for my property, including the presentation of the photos and description, was excellent. Ultimately Peter was able to sell my property within a few weeks at a price I was happy with and after only four inspections. 

 I wholeheartedly thank Peter and the rest of the team for their excellent service and result.

 Brett

Dear Peter,

Allow me to express my congratulations and gratitude for your services in selling my Morningside property in early February 2011.

I found your conduct to be impeccable, from your appraisal process (which I found to be fair and realistic) to your recommendations regarding the sales and marketing process as well as your negotiations on my behalf with the buyers. The result is a sale within 10 days of listing, at the actual asking price. Your newsletter marketing is obviously effective and your communications with me were reliable, friendly and dignified.

Thank you and the team at Tim Altass for a great result in a challenging market.

Regards, Gregor D.

Hi Melanie

Thank you Melanie, since Tim Altass (from the Jenman Group) took over the sale of my property I was kept informed a minimum of twice a week about what was happening. The previous Real Estate Agent would not set a price and was unrealistic in what they did. You explained to me every step of the way what the market was doing as well as what we should try and why.

I have been extremely happy with the work that you did on my behalf. I will be using Tim Altass again when I am ready for another foray into the Real Estate minefield! Once again many thanks for you dedication, thoroughness and professionalism.

Regards

Maria Masselos

 

Hi James
Thank you for your help with our house hunting.  We have put a contract on a lovely home in Greenslopes and so far pest and building are ok so all looks good. 
You were very professional and I felt you had a level of integrity that was missing from several other agents which I really appreciated.
All the best.
Kind regards
Natasha
 

Natasha Grootemaat| Team Leader |Corporate Traveller QLD 101

For the second time in the last few years we have used Melanie and the Tim Altas team to sell our house. The simple fact is that they made it so easy for us and achieved such a great result it would be difficult to contemplate using anyone else. The care that the entire team took with visits through our house and the prompt feedback made us feel very comfortable with what was happening. The end result was pleasing and we know that this was achieved through the professionalism of Melanie and the team. We have been very happy to recommend them to all of our friends.

 

Gary and Julia

If you are selling your property and are considering Melanie Thomas from Tim Altass Real Estate I would recommend her.
In my experience she has proven to be a honest and professional in our discussions about selling our property.
As I am working full time and have a family at home Melanie went out of her way to meet me at home, sit down and explain details I did not understand. This made me confident I had a agent I could trust to sell my property especially in the current market.
She has also kept in contact with us via phone and email during the whole sale process and helped us each step of the way.
As the property was rented by a different agency she willingly negotiated access for inspections for buyers and kept me informed if the tenants were keeping the place tidy. 

When it came to the sale she was also able to get us an increase in the price above the buyers original offer.
In conclusion I would recommend Melanie and hope you would consider her as part of the sale of your property.

Thank you for taking the time to read my testimonial.

Brendan Trebilco

To whom it may concern.

We would like to say in the strongest terms how much we have appreciated the efforts of David Turnbull regarding the sale of house.

While we were taking many months over the decision to sell or not, David constantly stayed in touch, keeping us updated on market conditions and offering advice when we needed it.

When we finally made the decision to sell, David was extremely ethical, helpful and informative. Even to the extent of being contactable on his (rare) day off.

We could not have wished for a better person to manage the sale of our house.

 

We chose Tim Altass because they are Jenman Approved and have used them before.

To us they are streaks ahead of other agents with their ethical and informative philosophy.

At all times we felt very comfortable with the process and would certainly use them again should the need arise.

 

So many thanks to David and we would have no hesitation in recommending him to anyone.

 

Peter & Julie Blackmon

Carindale.
 

Tim Altass Real Estate is Jenman Approved & gave us “How to get the Highest Price” & “Real Estate Mistakes” written by Real Estate expert Neil Jenman. These books gave us good knowledge on selling a property, including auction & how advertisement costs do not guarantee the highest price. We are very happy with the outcome & will not hesitate to recommend Melanie Thomas, Tim Altass Real Estate.

 M Karuna

 

I take this opportunity to sincerely thank you for your involvement in selling my property. I congratulate you for achieving the sale in a difficult market, and for your perseverance, good humour & always keeping us informed.

 Rosemary Crowther

  

……”a sale within 10 days of listing! At the actual asking price! Your newsletter marketing is obviously effective and your communications with me were reliable, friendly and dignified.

Thank  you Peter and the team at Tim Altass for a great result in a challenging market.

Regards,”

Gregor D.

 

The best real estate agent Ihave ever come across. 

I would just like to thank Mel for an exceptional job in selling my 'not so easy to sell' home  in an exceptionally tough real estate market. Mel and the team put in 100% effort, they kept me constantly updated and informed throughout the whole process and were always confident of getting me the top result. The final price exceeded my expectations. 

 Once again, many thanks for a job well done.

John Kasapi

 

I would like to recommend the agency and acknowledge what a great team they were to deal with and even when things seemed like they weren’t going to work out with a sale before Christmas, the seemingly impossible was achieved.

I have no hesitation in recommending the Tim Altass Team.

Karen Thomasson

 

"I have been most fortunate to have Melanie Thomas as my Liaison with the team at Tim Altass Real Estate Brisbane, since I placed my home for sale.

Melanie’s social skills & sense of humour she has developed during her career have combined most successfully to enhance her negotiating skills in a competitive real estate market.

She has always made herself readily available to me, counter balancing any stress I might have suffered during the sales process.

Melanie’s personal touch has been much appreciated. She has spent a great deal of time and effort assisting me, lessening the trauma of an interstate move following the sale of my home."

Margaret P

 "I COULDN’T BE HAPPIER"

 I have been working with Real Estate Agents since 1972 in the capacity of a law clerk, then as a solicitor and for the past few years as a property developer; and can pretty well say I have seen it all when it comes to buying and selling a house.

 Tim Altass Real Estate caught my eye because it uses the Jenman method of selling. That addresses and resolves all the pros and cons of having a real estate agent and whose interest they have at heart at the end of the day. The Jenman approach has the potential to work for everyone because of its transparent methodology.

 Melanie Thomas was my agent and I couldn’t be happier with her service and attention to detail. She communicated so that I was always informed as to what was happening, she advised soundly as to priced setting, she negotiated strongly and informedly respecting my direction and requirements and finally after the contract was signed went the extra mile with the purchaser to negotiate an early settlement.

 It doesn’t get better than that.

Should you wish to discuss any aspect of this Testimonial please feel free to call me.

Stephen Jensen

Testimonial from Tim on Vimeo.

Thank you for your help with our house hunting.  We have put a contract on a lovely home in Greenslopes and so far pest and building are ok so all looks good. 
You were very professional and I felt you had a level of integrity that was missing from several other agents which I really appreciated.
All the best.
Kind regards
Natasha
 

 

I would like to express my gratitude for the way in which you went about your business of selling my house.  The whole experience was a pleasure and I am happy with the price you achieved, and with the speed with which you manage to secure a buyer.

 I highly recommend Peter, Melanie and his team for anyone who wants to get the best possible price for the sale of their house. 

 Regards

A  Everson

 

 

 

Michael and I would like to take this opportunity to thank you very much for all the personal attention and effort you put into achieving a successful sale on our home in Camp Hill.  Keeping the sole remaining goldfish fed, dusting and keeping the house looking good was very much appreciated by us.

Thank you, Helen, for your wonderful service and a great experience for us.

Kind regards,

Juliet & Mike

 

 

Just wishing to express our thanks for the professional, open and transparent manner in which you and the Tim Altass team completed the sale of our property at Bundara Street, Morningside.

 As we noted in our initial discussion before your appointment, we had previously received less than satisfactory assistance from other agents on past properties we sold who pushed the expensive marketing route, twice weekly open houses, auction campaigns, retrospectively conditioned us on price and acted more for the purchaser than ourselves in contract negotiations.  The Tim Altass Group agency methodology, so well presented by you, addressed all these areas of concern for us with targeted marketing (at agency cost), qualified purchasers, and a team acting in concert for the vendor under realistic expectations, which lead to our contracting the agency.

 Results were seen within only a week of marketing with several qualified inspections leading to one of the potential purchasers entering contract negotiations. In this respect we must also note our thanks to Mr Peter Watson who completed the negotiations during your annual leave (and thank you also for your making yourself available to discuss strategy and progress during that time), with Peter implementing the strategy expertly.  This demonstrated to us how effectively the team environment operates within the agency.

 With the contract now unconditional and moving to settlement we can only state how delighted we have been with our experience and would not hesitate to utilize the services of yourself and the agency in the future.

Regards

 Sueann & Mark

 

 

 

 

 

My husband and I would like to thank Melanie for helping us buy our first home! It was a long and, at times, emotionally draining ride from when we first started looking in 2009 and we thought it would never end! But then we found the one, thanks to Tim Altass Real Estate, and it was all worth it! If it wasn't for Melanie suggesting this house in Norman Park we definitely wouldn't have looked at it because we previously hadn't considered the suburb. Melanie's help guiding us through making an offer and liaising with us and the owners was professional and friendly. She made buying our first home as stress free as possible! We're looking forward to moving in!
 
Thanks Melanie!
 
Cheers,
Christa and Lung

 

 

 

"We thank you ever so much for all of your help with the purchase of our new property. Your bubbly and friendly, yet professional manner have been a joy to deal with during what is always a stressful time when buying a property. The service we have received has been outstanding and we would not hesitate to recommend you and your office to anyone wishing to buy a property. The service you provided, particularly in coming to my house so I could initial the contract (due to my broken feet!) and asking if I needed anything well before the offer had been accepted is unheard of these days. I was very touched. Can we also extend our thank you to Peter, who was also of great assistance in showing us the property and answering our many questions. He was very understanding and patient with my trying to get into the house from the wheelchair and I thank you all for allowing us to visit time and again when we needed to. You have made the process very smooth and have been working tirelessly as usual, yet always available to assist and answer the phone after hours to assist us. Thanks again Melanie, your help and the help of your fellow staff has been very much appreciated and we cannot wait to move into our new home!

Kind Regards,

R. Scurrah"

 

 

 "I want to express my very sincere gratitude for the efforts made by your team in selling my family home in Bulimba, especially to Michael Smith and Peter Watson.  I had previously listed the property with another local agent for auction, with a $10,000 advertising budget.  The sale process failed to attract any acceptable offers.  Your team got my full asking price within two weeks of listing with no paid advertising!  Their professional approach, attention to detail, and great outcome are much appreciated.

 Many thanks,

 Phil Chadwick"

 

 

 "I’d like to take this opportunity to thank both you and Tim personally, on achieving a fantastic result on the recent sale of my home in Cannon Hill.

As you were aware I had several other agents appraise my home with various deals and promises being made; but in the end it was your professionalism and the knowledge that you had the full support of all of your sales colleagues across all three offices gave me the confidence in selecting Tim Altass Real Estate.

Having personally been involved in various senior levels of sales myself for the last 20 years, I knew exactly what I expected of a sales professional to sell my family home and I wasn’t disappointed with the service that you provided me.

I was not only impressed but somewhat amazed at how quickly I had not one but two signed offers presented to me within 48 hours of listing! Both offers represented fair and accurate market value and both fell into the price range that I was expecting. Once I had decided on which contract to accept everything went extremely smoothly.

Throughout the whole sales process I was kept fully informed of the status of the contract and your administration team were most helpful when it came to any enquiries I may have had.

Peter, I would have no hesitation in recommending you and the services offered by Tim Altass Real Estate to my friends, knowing full well that the professionalism and service that I received were of the highest standards one should expect.

Yours Faithfully,

I. Mcully"

 

 

 

"We would like to thank you and your colleagues for assisting us with the sale of our apartment. We had opportunities to use other Agents however after careful consideration; we decided that ‘Tim Altass’ selling strategies suited us. We liked Peter’s professionalism and style of marketing that he had to offer, as it was honest and suited our needs.

We were very happy with the level of communication provided throughout the selling process. We were always given plenty of notice for inspection appointments and were always given feedback after the inspections. The great advantage of not having ‘open for inspections’; was that we knew that every person that walked through the front door was a genuinely interested buyer.

The market in which we chose to sell was a very slow one. Although it was a challenging time to sell, we still managed to get an offer in the first week and an offer that met our expectations by the second week, resulting in the sale that we were very happy with.

Kind Regards,

J Watson"

 

"I wish to thank you so much for looking after my recent sale with such care, efficiency and expertise. What I had imagined would be a long drawn-out, traumatic experience was actually quite the opposite and, to my surprise, my property was sold for the asking price in just over 2 weeks!!
 
I originally chose Tim Altass because they are Jenman approved and I had only ever heard positive feedback concerning their dealings.  I was not disappointed.  The whole team of consultants were lovely to deal with, in particular Ms Coleen Bliss in whom I have complete trust.  Coleen came to meet with me initially and guided me through the whole process with unlimited patience and understanding.  I cannot fault the professionalism of all concerned, and both myself and my property were treated with consideration and respect at all times.
 
I would most definitely recommend this agency to anybody thinking of either buying or selling property, and I personally would not hesitate to engage this wonderful team of experts again, should the need arise at any future time. 
 
Yours sincerely
C Barlow"

"Very happy with the service, appreciated follow up, would not hesitate to recommend our office to other sellers and buyers.”

M Barritt

 

"Hi Coleen (from sunny Malta),
 
Just a quick note to thank you for all your efforts in ensuring a smooth sale of our house in Balmoral.  
 
Your efforts are much appreciated and I'd like to thank you for making yourself available, whatever the time or day, to discuss the sale with us or to be present during the various inspections of the house.
 
Thanks and best regards,
M and A Mollison"

“Having bought and sold a number of properties over the years, we are familiar with the process and the stress that comes with buying and selling property. 
Coleen Bliss made our recent buying experience so much easier with her non nonsense and professional approach, together with her market knowledge, hard work and perserverance.

Dealing with a vendor overseas, it was obvious Coleen knew the requirements of the vendor.  Given this knowledge, she was able to advise us on the best approach to take to ensure that we were able to purchase our dream property; with as little fuss as possible – saving all involved a lot of time and heartache.  Coleen was also very accommodating of our requests for additional inspections and information – nothing was too much trouble for her.

Having dealt with a number of real estate agents over the years, we were particularly impressed with Coleen’s ability to engage on a personal level, but at all times maintaining her professionalism and integrity. Coleen’s honesty, loyalty, enthusiasm and her quirky sense of humour make her a joy to work with.

It’s obvious that Coleen’s commitment and negotiating skills are key factors in every transaction, and that is why we would recommend her to anyone who is considering buying or selling in the area.

We would personally like to thank Coleen for her hard work and commitment to achieving our dream and for making our buying experience as easy and enjoyable as possible.”

Narelle and Anthony A

 
 

"Dear Peter,

I wish to congratulate you and thank you for your dedication and professional approach in selling the above mentioned property. I was most impressed with the way you decided to market the property and your explanation of the process.

What did amaze me was how quickly the property sold (same weekend as the listing) and the price that you achieved. I think that it was simply quite incredible that you were able to obtain a price which was well in excess of the listed price. I have to admit that I am very excited and overwhelmed with what you have achieved in this area. It is far more than what I thought I could receive through selling the property.

It has been my good fortune to have come across you as a person who is very knowledgeable about the local property market. I would have no hesitation in recommending your services to anyone requiring a real estate consultant.

Please accept my sincere thanks for everything you have done

Kind regards,
M Jago"

 

I am pleased to write this testimonial for posting on www.timaltass.com in relation to the recent sale of my house.

In late 2009 a decision was made to sell my house in Tingalpa. I did not hesitate in contacting Tim Altass Real Estate at Morningside to provide the level of expertise and professionalism, which I knew this agency possessed, to facilitate this process.

I was fortunate enough to renew my association with Peter Watson, whom I had first been in contact in 2004-05. Soon after listing I was also introduced to James Rafter.

From the time my house was listed and as a seller, I was very impressed with the conduct and hard work undertaken by Peter and James. Their attention to detail, friendly demeanor and clear explanation of processes (which included regular updates and prompt responses to my enquires) was excellent and a testament to what the Jenman approach represents in relation to ethics in real estate.

Every time I made contact with your office at Morningside (whether by phone or face-to-face) the cheerful disposition of your staff was clearly evident.

My house (which has been in my family for 25 years) has now been sold and I couldn't be happier with my decision to engage the services of Tim Altass Real Estate. As a result, I would definitely be happy to recommend your real estate agency to family, friends and work associates.

Please convey my thanks and appreciation to Peter, James and your staff.

Kind Regards,
M Kane"

 

 

When we bought our Norman Park property 10 years ago, we never thought we would want to sell it. It was our first home and we had a significant emotional attachment to it. The time did come for us though, so we contacted the agency that had handled our original purchase of the property and some property management since; Tim Altass.

We were incredibly fortunate to have Melanie Thomas act as our agent and ultimately deliver a good sale for us. Melanie took the time to come and meet with us. She explained not only the process but the difference of the Jenman system.

For us, it came down to the fact that Melanie delivered in every facet. Every phone call was returned and everything happened on time, as we were promised. We were kept well informed throughout the process and even when our emotions were probably getting in the way, Melanie very diplomatically found a way to keep things moving towards the goal. I could not recommend Melanie Thomas and the Tim Altass team more highly for anyone wishing to sell their property.

 

Greg Thorne